Terms of Service.

Service Area

We serve residential and commercial clients throughout South Alabama, Northwest Florida, and Southeast Mississippi. Please contact us to confirm availability in your specific area.

Pricing & Minimum Charge

All services are subject to a minimum charge of $150. Final pricing is based on the scope of work, square footage, and condition of the area to be cleaned. A firm quote will be provided prior to beginning any work.

Scheduling, Payment, Cancellations & Card on File

To reserve your appointment with Coastal Carpet Care, a valid credit or debit card is required at the time of booking. Because we often reserve appointment times weeks in advance and may turn away other customers to hold your scheduled time, the following policy applies:

• Cancellations or rescheduling requests made less than 48 hours before the scheduled appointment time will be charged 50% of the scheduled service total.
• Same-day cancellations, no-shows, failure to provide access to the property, lack of required utilities (including water or electricity), refusal of service upon arrival, or cancellations after technicians have been dispatched will be charged 100% of the scheduled service total.
• Payment in full is due immediately upon completion of services, unless otherwise agreed to in writing before the appointment.
• Estimated arrival times are provided as a courtesy and may vary due to traffic, weather, emergencies, prior appointments, or other scheduling adjustments. Variations in technician arrival times do not constitute a valid reason to cancel service without applicable cancellation fees.

By booking an appointment, you acknowledge that you have read, understood, and agree to this Scheduling, Payment, Cancellations & Card on File Policy. You authorize Coastal Carpet Care to charge the card on file for the scheduled service, applicable cancellation fees, unpaid balances, or other charges authorized under this policy. Coastal Carpet Care reserves the right to waive fees on a case-by-case basis for emergencies or circumstances beyond the customer’s control.

Satisfaction Guarantee

We stand behind our work. If you are not satisfied with the results, contact us within 48 hours of your service and we will return to address any concerns at no additional charge.

Liability

Coastal Carpet Care is fully licensed and insured. We take great care with every job, but we are not liable for pre-existing damage, worn fibers, or items not disclosed prior to service. We are not responsible for color loss resulting from pre-existing stains, fading, or manufacturer defects.

Payment

Payment is due upon completion of service unless otherwise agreed in writing. We accept cash, check, and major credit cards.

Contact

Questions? Call or text us at (251) 767-1988.